Cyber Law
Lost money to an online scam? Act quickly.
Help for victims of UPI, banking, investment and impersonation frauds.
If you have lost money to an online scam, report it immediately to the National Cyber Crime Helpline (1930) and on cybercrime.gov.in, and inform your bank. We help victims with complaints, FIRs, follow-up with banks and police, and recovery proceedings.
Who may need this service
- Money was debited through a fake UPI request, link or screen-sharing app
- You invested in a fake trading, task or investment scheme
- Someone impersonated a bank, courier, police or a known person to obtain money
- Your account or card was used without authorisation
How the process works
- Report immediately on the 1930 helpline and at cybercrime.gov.in
- Inform your bank in writing and request that the transaction be blocked or reversed
- Preserve screenshots, transaction IDs, numbers and chat records
- Follow up on the complaint, and register an FIR where appropriate
- Pursue release of frozen amounts and any further civil or criminal remedies
Documents you may need
- Bank statements showing the disputed transactions
- Transaction IDs, UTR numbers and screenshots of payments
- Phone numbers, websites, apps and chat messages used by the fraudster
- Acknowledgement number of the cyber complaint, if already filed
How we can help
Time is critical in financial fraud. We help you file a complete complaint, follow up with the cyber cell and your bank, and pursue release of any amount frozen in the fraudster's accounts through the proper legal process.
Frequently asked questions
Immediately. Reporting within the first hour or two gives the best chance of the money being frozen before it is moved on. Call 1930 and file a complaint at cybercrime.gov.in.
Under RBI rules on customer liability, a customer who reports an unauthorised electronic transaction promptly may have limited or zero liability, depending on the circumstances. Inform your bank in writing as soon as possible.
Speak to an advocate about Online Fraud & Financial Scams
Share the details in confidence. An advocate will get back to you.